IT Support Specialist
| Location: | Remote (Southern Ontario, Home Office) |
| Hours: | Full-time |
| Compensation: | $45,000 – $50,000 per year, salaried |
Who we are
We are a boutique firm with significant influence in our marketplace. Our exclusive focus is providing managed services, process management, and training to public accounting firms and thousands of professionals across Canada.
About the Role
A self-motivated IT Support Specialist with a passion for technology, excellent customer service, a willingness to learn and a positive attitude.
As an IT Support Specialist, you’ll be responsible for providing technical support to clients regarding software and hardware matters. Your responsibilities will include investigating moderate to complex issues, responding to customer queries, running diagnostic programs, isolating problems, and implementing solutions.
The IT Support Specialist is a work from home position; however, the ability to occasionally work at client sites remains a requirement.
What You’ll Do
- Provide remote and onsite support
- Support and maintain client infrastructure, hardware, and software
- Assist with the implementation of internal and client projects
- Participate in on-call rotations and providing after-hours support
- Create and maintain technical documentation
- Maintain your technical knowledge and learning new products
- Complete other IT related duties as required
What you’ll need to qualify
- A degree in Computer Science, Information Technology, or a related field.
- 6-12 months of hands-on experience in IT support, systems administration, or a related role (including co-op or internship experience)
- Knowledge of common IT systems, including Windows Server, Windows OS, Microsoft Office 365, and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN, etc.)
- Basic understanding of hardware and software troubleshooting and diagnostics.
- A valid driver’s license and personal vehicle
- A dedicated distraction-free workspace
- Solid problem-solving skills
- Strong customer service skills
- Excellent listening and communication skills
- Able to work independently and in a team environment
What would make you stand out
- Experience with Microsoft Azure & Microsoft Azure Virtual Desktop
- Knowledge of Microsoft 365 productivity software & cloud-based services
- Experience with remote support tools and ticketing systems.
- Technical documentation skills
- Familiarity with accounting firm applications
What we Offer
- Birthday leave
- Company events
- Work from home
- Home office furniture allowance
- Monthly home office expense allowance
- Training and development for career growth
- Extended health and dental care
- Life and disability Insurance
How to Apply
Apply through Indeed or submit to careers@bai.ca:
- Resume
- Brief cover
Note that this position is subject to the successful completion of a background check. Our background checks include references, criminal, education, and employment. Details will be supplied to applicants as they move through the selection process.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
