RESOURCES
Explore the inspiring journeys of businesses like yours that have experienced remarkable success with ClientDocs. These narratives not only underscore the value we deliver to our clients, but they also showcase how your firm can turn challenges into triumphs! Join the path to success, working the BAIWay.
IT Support Specialist
BAI Solutions Inc
Justin thrives at solving complex technical issues, which makes him a perfect fit at BAI Solutions Inc! He specializes in technical support, systems administration, and troubleshooting within Windows and Azure environments and is known for his reliability and clear communication.
He holds a Computer Systems Technician diploma from Seneca College, where he earned a 3.9 GPA and multiple honours for academic excellence. With expertise spanning Active Directory, MS365, and network management, Justin is skilled at resolving hardware, software, and connectivity issues efficiently.
Life happens, but Justin truly enjoys being the person who helps people get back on track.
IT Support Specialist
BAI Solutions Inc
John is an experienced IT professional with strong skills in troubleshooting, cloud technologies, networking, and user support. His career has included support of Windows and Linux, Active Directory, MS365 environments, endpoint devices, and throughout, John has ensured smooth operations across fast-paced environments.
He built on his experience by completing Niagara College’s Computer Systems Technician program, where he sharpened his skills in network design, cloud security, scripting, and automation.
Whether it’s resolving system or network issues, managing user accounts, configuring cloud applications, or automating IT processes, John focuses on delivering dependable solutions and solid tech support that people can count on.
John enjoys tackling challenges that make him learn and adapt, especially in BAI Solution’s supportive environment, and he’s always ready to return that support to others.
Senior IT Systems Engineer
BAI Solutions Inc
With over 20 years of IT experience, David specializes in ISP networks, data centers, and cloud projects. He has successfully led large-scale initiatives and optimized IT infrastructures for better performance.
Learning how things work, and how to make them work better, drives David to this day. A problem solver with no shortage of initiative, David got an early start, taking his parents computer apart when he was 12 and maintaining his focus and resolve until getting it back together at the age of 14.
As a Senior IT Systems Engineer at BAI, David focuses on the implementation of IT systems for clients, ensuring optimal performance and security. He also handles ongoing maintenance and troubleshooting of complex issues, while mentoring junior technicians to support seamless operations.
Tier II Support Specialist,
BAI Solutions Inc
Preston is flexible and detail oriented. He works hard at understanding the underlying technology behind everything that runs the modern world, from workstations to servers, networks and internet, WAN, VPN and more.
He has a very strong focus and understanding of networking, both wireless and wireline, and a very good understanding of all associated technologies of all sizes and deployment configurations.
As a Tier II Support specialist, he easily works as a part of a team or independently. He provides a high level of excellence in his work and a passion for getting things done correctly allowing our clients to effectively use the technology available to them.
IT Support Specialist
BAI Solutions Inc
Jim has many years of experience in the hospitality industry where he refined his skills with a focus on customer experience, client relations, collaboration, communication, and support. During this stage of his career, he also became very comfortable in working in fast-paced, high stress environments.
These wonderful skill sets formed the basis for his successful completion of Humber College’s Computer and Network Support Technician program (grade average: 90%).
Whether it be software installations, computer and network system issues, data management, access control, or simply resetting a password, Jim is pleased to assist you with any of your IT related issues.
IT Support Specialist II
BAI Solutions Inc
Having established a career in customer service, Anthony joined BAI Solutions Inc as an IT Support Specialist II and enjoys working with clients to achieve their best outcomes.
Anthony grew up taking things apart to see how they work and is still always looking for ways to make things work better. His inquiring mind has led him to pursue certifications in many work-related areas as he develops his practical expertise.
He takes great pride in helping our BAIWay Member Firms, both providing assistance with their onboarding to ensure that their transition is as seamless as possible, and delivering reliable ongoing support.
Director of IT Services
BAI Solutions Inc
Justin established his career by immersing himself in server migrations and now, with over 10 years of experience in the IT industry, he brings a wealth of knowledge in project management and technical implementation.
As a Microsoft Certified Professional, he has garnered technical expertise with Microsoft Windows Server, Azure, Hyper-V, VMware, Exchange Server, Office 365, and more.
And as Director of IT Services, BAI Solutions Inc, Justin enjoys leading a team that puts the customer first. Providing a well-designed product makes clients happy, and it doesn’t get any better than that.
Co-Founder
BAI Solutions Inc
Mike is a Microsoft Certified Professional and has been since the introduction of the professional designation, which speaks to the wealth of IT experience he brings to the table.
His very first clients were public accounting firms and over all these years he has maintained a special focus on this niche market segment. He has led his CPA clients from paper-centric to true paperless office environments and from on-premise file servers to enhanced work-from-anywhere-with-anyone Cloud-based IT infrastructure.
Mike is the co-founder and CTO of BAI Solutions Inc. He continues to take pride in guiding CPA practices in Canada, relying upon the collaborative, forward-thinking focus his long-established reputation is known for.
Chief Operating Officer
Lana has been a part of BAI Bragonier & Associates Inc since its inception and is responsible for many of the administrative functions in the office.
She can be a great contact for almost any inquiry.
BAICoach
BAIWay ClientDocs
Joe is a Chartered Professional Accountant (CPA) who, prior to joining BAI Bragonier & Associates Inc, worked in public accounting for over 20 years in a variety of roles. He was responsible for all aspects of the firm’s IT systems, while still finding time to work in the Assurance area.
In 2006, Joe led the implementation of Doc. It’s document management system, making his firm one of the early paperless office adopters. Having successfully been through the paperless transformation himself, Joe is more than qualified to provide support and assistance to our clients as they integrate BAIWay ClientDocs into their practice.
Joe is a great believer in making technology work for the end user. As a BAICoach, Joe works closely with our BAIWay Member Firms, helping ensure that their transition is as seamless as possible.
Director of Operations
BAIAcademy
Linda is a Chartered Professional Accountant (CPA) who has “walked the walk” enjoying a distinguished career with more than two decades of public accounting experience.
During her public accounting career, she led the initial introduction of CaseWare to the practice and even more impressive, she created and integrated many intelligent CaseView documents into the firm’s workflow.
At BAI Bragonier & Associates Inc, Linda is responsible for all aspects of BAIAcademy. She is also a BAICoach to BAIWay Member Firms and an instructor at BAIProfessionals live and remote hands-on training offerings.
Director of Operations
BAIWay
Gerry is a Chartered Professional Accountant (CPA) and an international speaker who, prior to joining BAI Bragonier & Associates Inc, worked in a variety of positions in public accounting, up to and including Partner in a specialty CA firm in the Niagara, Ontario region.
Early in his public accounting career, Gerry was responsible for designing and programming complex budgeting and forecasting tools used by the second largest credit union in Ontario. He was later one of the lead champions who helped his firm become an early adopter of paperless protocols.
At BAI Bragonier & Associates Inc, Gerry’s primary responsibility is for managing all aspects of BAIWay ClientDocs. He is a BAICoach to BAIWay Member Firms and an active contributor to both BAIWay Vodcasts and episodes of BAICoaches Corner.
Founder
Dwayne is a Chartered Professional Accountant (CPA) and a Certified Information Technology Professional (CITP).
Dwayne is internationally known for his candor and practical expertise in implementing document management solutions using CaseWare, Doc.It, and Wolters Kluwer product lines.
Dwayne has authored the technophilia column author for CPA Magazine. and contributed featured articles in IT issues of the magazine’s predecessor, CA Magazine.
Dwayne has been a presenter on Information Technology related issues at sessions for the Canadian Institute of Chartered Accountants, The Ontario Institute of Chartered Accountants, The Certified Management Accountants of Ontario and The Certified General Accountants of Ontario. He has also been a “keynote speaker” at regional association meetings and has led several sessions at industry trade shows. For many years he has also been engaged bi-annually as an expert guest lecturer for the Joseph L. Rotman School of Management, University of Toronto (MBA program) and for the University of Toronto, Scarborough campus (Bachelor of Commerce).
